Privacy Policy

Welcome to RewardMatrix (https://www.rewardmatrix.in). Your privacy is important to us, and this Privacy Policy outlines how we handle any information you may provide or that we may collect when you use our service.

Information We Collect

RewardMatrix collects different types of information to provide and improve our services. This information includes:

Personal Information

When you register for an account or use certain features of our platform, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Account credentials
• Profile information
• Financial preferences and interests

Chatbot Interaction Data

When you use our chatbot service, we collect:

• Conversation history and message content
• Queries and responses
• Context information necessary to provide accurate responses

Usage Data and Analytics

We collect anonymous usage data through Google Analytics and Google Tags to help improve the functionality of our web app. This data may include information such as your IP address, browser type, pages visited, and time spent on each page.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our service
• To personalize your experience on our platform
• To improve our service and develop new features
• To communicate with you, including sending service-related notices
• To provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address technical or security issues

Data Sharing and Third-Party Services

RewardMatrix may share your personal information and chat interactions with third-party service providers under the following circumstances:

• With third-party AI service providers to process and respond to your chatbot queries
• With analytics providers to help us understand user behavior
• With service providers who assist us in operating our website and providing our services
• When required by law or to protect our rights

Our service uses third-party analytics tools like Google Analytics. These third parties may use cookies and similar tracking technologies to analyze user behavior and usage patterns. Please review Google's Privacy Policy for more details on how they handle your data.

Data Security

The security of your data is important to us. We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access information we have about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies

RewardMatrix uses cookies to enhance user experience, provide personalized features, and collect analytics data. These cookies may include:

• Essential cookies necessary for the functioning of our website
• Preference cookies to remember your settings and preferences
• Analytics cookies to help us understand how you use our website
• Authentication cookies to maintain your logged-in status

You can choose to disable cookies through your browser settings; however, doing so may affect the functionality and experience of the service.

Children's Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at: [email protected]